Refund and Cancelation Policy

Terms and Conditions

This Transport Service Agreement (referred as “the Agreement” hereinafter) is concluded and among Dama Tourism L.L.C. (referred as “Dama Tourism” hereinafter) which is located in Dubai and [name_surname] who is (referred as “Customer” hereinafter) effective as of transfer or tour. For purposes of this Agreement, Dama Tourism and Customer are referred to individually as a “Party” and collectively as the “Parties”.


1.1. Dama Tourism has been established in Dubai, UAE and provides to manage transport service to Customer as an individual/a group under the Agreement as per terms and conditions mentioned below. The contact information of Dama Tourism is hereby as follows:

  • COMPANY NAME : Dama Tourism L.L.C.
  • ADDRESS : SAI Business Center, No:103, Office No: 22, Rashid Al Makhawi Building, Oud Metha, PO 80744, Dubai/UAE
  • PHONE : +971509711989/+905522224372
  • EMAIL :

We provide transport or tour management services, for individuals and groups.

1.2. Dama Tourism provides to manage a professional transfer service for transporting people or agencies with the capacity of transfer service, works with 24H Call Center Service, with independent third parties(“Third Party”) who are not employed by Dama Tourism or affiliates of Dama Tourism. FOR THE INFORMATION OF CUSTOMER; DAMA TOURISM DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER. Dama Tourism holds all necessary licenses and permits required by national law for this activity.


Customer undertakes to pay the total amount of [price_number]([price_letter]) for the transfer service of Dama Tourism mentioned below. Dama Tourism accepts payments by using PayPal, Apple Pay, Mail Order or in cash. Prices are charged in Euros/Dolars and any currency conversion facility may be provided depending on your country.


3.1. Customer who makes the booking via Dama Tourism’s website or Call Center Service accepts and undertake to be at least 18 years of age and that all the detailed information mentioned below is correct and complete:

  • Number of Passengers : [kisi_sayisi]
  • Childseat : [child_seat]
  • PickUp Location : [pickup_location]
  • Flight Number : [flight_number]
  • PickUp Time : [pickup_time]
  • Destination : [destination]

Dama Tourism undertakes to provide the transportation service to Customer through Third Parties in line with the above-mentioned information. Dama Tourism may request additional information as per laws of the country to be traveled. Customer undertakes to provide additional information if requested by Dama Tourism. Unless additional information is provided, Dama Tourism has the right to cancel the booking made for transfer service.

3.2. For providing a high quality transport service, Customer will make the booking at least 8(eight) hours before PickUp time of the transfer service. Dama Tourism does not accept the the booking request less than 8(eight) hours to PickUp time except from emergency. In case of emergency, Customer will contact with and inform Call Center Service. Dama Tourism does not accept any responsibility for exceptional bookings less than 8(eight) hours remaining to PickUp time.

3.3. Customer has the right to cancel the booking 12(hours) before the PickUp time. Customer will send a cancellation request via email or Call Center Service provided in the Article 1.1. of the Agreement. Customer is responsible if the cancellation request is received by Dama Tourism. After Dama Tourism approves the cancellation request, the payment will be refunded within 3(three) working days to the bank account/credit card which the Customer made transaction for the transfer service. However, the refund period may vary depending on bank policies. Dama Tourism will send an email to Customer when the refund is approved by the bank.

3.4. Dama Tourism does not refund the payment to Customer if the booking is canceled within 12(twelve) hours to PickUp time.

3.5. Dama Tourism strongly recommends to Customer to make a travel insurance covering all accidental damages and injuries. DAMA TOURISM DOES NOT HAVE ANY RESPONSIBILITY FOR PERSONAL AND MATERIAL COMPENSATIONS ARISEN FROM ACCIDENTS AND/OR THIRD PARTIES FAULT DURING THE TRANSFER SERVICE.

3.6. Customer undertakes and accepts that all passengers’ information mentioned in Article 2.1 is correct and complete. The vehicle will be provided in accordance with number of passenger(s) and luggage(s). If Customer exceeds the capacity of the vehicle, Third Party has the right not to fulfill transport service and carry passenger(s). Besides, Dama Tourism has the right not to refund the payment to Customer.

3.7. The booking will be actualized the moment after Customer receives an approval email to his email address specified during the booking process. In case the booking is not actualized, Customer shall contact with Dama Tourism and report the problem instantly.

3.8. The transfer service may delay up to 15(fifteen) minutes from Pickup time due to traffic, roadwork and any other unexpected situations. In case of more than 15(fifteen) minutes delay, Customer has the right to cancel the transfer service. Dama Tourism will refund the payment. In terms of delays between 15(fifteen) and 30(thirty) minutes from PickUp time, Dama Tourism will refund the half amount of the total payment. If Third Party delays more than 30(thirty) minutes, the transfer service will take place in any case and the full amount of the payment will be refunded. In case Customer cancels the transfer service due to more than 30(thirty) minutes delay, Dama Tourism will pay 1.5 times of the total payment amount in regards to relief Customer’s suffering grievances.

3.9. Dama Tourism does not accept any responsibility for;

3.9.1. Additional payment requested by Third Parties. Dama Tourism only accepts payments stated in Article 2 of the Agreement. Hence, Dama Tourism strictly recommends you to give information when an additional payment is requested. If Third Party asks for an additional payment, Customer shall prove it. In case of proof of the additional payment, this additional payment will be refunded in the same way.

3.9.1. Sale a product/service by Third Parties. Customer is only and solely responsible from entering into the dialogue with Third Party and purchasing a product/service.


3.10. Customer departs from the airport 1(one) hour after landing time of the flight. Customer shall inform Dama Tourism through Call Center Service if he/she cannot depart within 1(hour). Third Party will wait for another 15(fifteen) minutes free of charge. If Customer delays more than 1(one) hour and 15(fifteen) minutes, he/she shall pay an additional half of total payment amount as a charge. Dama Tourism reserves the right to cancel the transfer service and not to refund the payment in case of more than 2(hours) delays.

3.11. Customer shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party’s vehicles and property resulting from use of the Services under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”). In the event that a Third Party reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Dama Tourism, Dama Tourism reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party using Customer payment method designated. Such amounts will be transferred by Dama Tourism to the applicable Third Party and are non-refundable.

3.12. Damataxi processes your Personal Information for: registration, processing, distribution, and control over the execution of the booking; counseling and support of your booking; improvement of the service on the basis of the statistics of websites visits, sales and feedback on the service and the transfers provided; improvement of the offer, marketing, and targeted advertising. However, you may withdraw your consent to the Privacy Policy by sending an email to

Also, you can cancel the subscription to our email newsletters by clicking the unsubscribe button in the email.


4.1. All personal data contained in the Agreement shall be processed in accordance with regulations on the protection of individuals with regard to the processing of personal data by the UAE institutions and bodies and on the free movement of such data.

4.2. sThe Customer may, on written request, gain access to his personal data and correct any information that is inaccurate or incomplete.

4.3. Dama Tourism shall only process, use or disclose Customer Personal Data:

a strictly for the purposes of [fulfilling its obligations and providing the services required] under this Agreement;

b with the Customer’s prior written consent; or

c when required by law or an order of court, but shall notify the Customer as soon as practicable before complying with such law or order of court at its own costs.


4.4 Dama Tourism shall protect Customer Personal Data in Dama Tourism’s control or possession by making reasonable security arrangements (including, where appropriate, physical, administrative, procedural and information & communications technology measures) to prevent:

a unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal or destruction of Customer Personal Data, or other similar risks; and

b the loss of any storage medium or device on which personal data is stored.



Dama Tourism accepts no liability and will not pay any compensation where the performance of its obligations or Third Parties obligation is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, fire, storm, earthquake, tsunami, flood, hurricane or other act of God, explosion, casualty, strike, unavoidable accident, riot, insurrection, civil disturbance, act of public enemy, act of terrorism, embargo, war, inability to obtain labour, materials or supplies, economic downturn, social or political factors, any outbreak of disease, epidemics, quarantine restrictions, public health restrictions, any governmental regulation, disruption to local, national or international transport services, restriction or prohibition or any other similar cause accidents suffered by Third Parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.


6.1. Our Call Center Service help desk and e-mail assistance in English, Turkish, French, Russian and Arabic is available at all times. Besides, Dama Tourism will try to help Customer in order to assist and solve the problem in his/her native language.

6.1. In case of any dispute arisen from the Agreement, English version of the Agreement shall be prevailed.


7.1. Except as otherwise provided, the Agreement shall be governed by laws of United Arap Emirates. The Agreement concluded between Dama Tourism and Customer shall be governed in accordance with UAE legislation.

7.2. Settlement of any disputes that may arise between Dama Tourism and Customer will be subject to DIFC and, if required, UAE jurisdiction.

7.3. The invalidity or unenforceability of any provisions of the Agreement shall not affect the validity or enforceability of any other provision of the Agreement, which shall remain in full force and effect.

This Agreement has been read, approved and signed on digital platform. One of the copies of the Agreement has been sent to Customer’s email address.

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