This Transport Service Agreement (referred as “the Agreement” hereinafter) is concluded and among Dama HK Limited L.L.C. (referred as “Dama HK Limited” hereinafter) which is located in Dubai and [name_surname] who is (referred as “Customer” hereinafter) effective as of transfer or tour. For purposes of this Agreement, Dama HK Limited and Customer are referred to individually as a “Party” and collectively as the “Parties”.

1. GENERAL INFORMATION

1.1. Dama HK Limited has been established in Dubai, Hong Kong Sar and provides to manage transport service to Customer as an individual/a group under the Agreement as per terms and conditions mentioned below. The contact information of Dama HK Limited is hereby as follows:

• COMPANY NAME : Dama HK Limited
• ADDRESS : Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road Central, Hong Kong S.A.R
• PHONE : +905522224372
• EMAIL : info@dama taxi.com
• WEBSITE : www.damataxi.com

We provide transport or tour management services, for individuals and groups.

1.2. Dama HK Limited provides to manage a professional transfer service for transporting people or agencies with the capacity of transfer service, works with 24H Call Center Service, with independent third parties(“Third Party”) who are not employed by Dama HK Limited or affiliates of Dama HK Limited. FOR THE INFORMATION OF CUSTOMER; Dama HK Limited DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER. Dama HK Limited holds all necessary licenses and permits required by national law for this activity.

2. PAYMENT

Customer undertakes to pay the total amount of [price_number]([price_letter]) for the transfer service of Dama HK Limited mentioned below. Dama HK Limited accepts payments by using PayPal, Apple Pay, Mail Order or in cash. Prices are charged in Euros/Dolars and any currency conversion facility may be provided depending on your country.

3. TERMS AND CONDITIONS

3.1. Customer who makes the booking via Dama HK Limited’s website or Call Center Service accepts and undertake to be at least 18 years of age and that all the detailed information mentioned below is correct and complete:

• Number of Passengers : [kisi_sayisi]
• Childseat : [child_seat]
• PickUp Location : [pickup_location]
• Flight Number : [flight_number]
• PickUp Time : [pickup_time]
• Destination : [destination]

Dama HK Limited undertakes to provide the transportation service to Customer through Third Parties in line with the above-mentioned information. Dama HK Limited may request additional information as per laws of the country to be traveled. Customer undertakes to provide additional information if requested by Dama HK Limited. Unless additional information is provided, Dama HK Limited has the right to cancel the booking made for transfer service.

3.2. For providing a high quality transport service, Customer will make the booking at least 8(eight) hours before PickUp time of the transfer service. Dama HK Limited does not accept the the booking request less than 8(eight) hours to PickUp time except from emergency. In case of emergency, Customer will contact with and inform Call Center Service. Dama HK Limited does not accept any responsibility for exceptional bookings less than 8(eight) hours remaining to PickUp time.

3.3. Customer has the right to cancel the booking 12(hours) before the PickUp time. Customer will send a cancellation request via email or Call Center Service provided in the Article 1.1. of the Agreement. Customer is responsible if the cancellation request is received by Dama HK Limited. After Dama HK Limited approves the cancellation request, the payment will be refunded within 3(three) working days to the bank account/credit card which the Customer made transaction for the transfer service. However, the refund period may vary depending on bank policies. Dama HK Limited will send an email to Customer when the refund is approved by the bank.

3.4. Dama HK Limited does not refund the payment to Customer if the booking is canceled within 12(twelve) hours to PickUp time.

3.5. Dama HK Limited strongly recommends to Customer to make a travel insurance covering all accidental damages and injuries. Dama HK Limited DOES NOT HAVE ANY RESPONSIBILITY FOR PERSONAL AND MATERIAL COMPENSATIONS ARISEN FROM ACCIDENTS AND/OR THIRD PARTIES FAULT DURING THE TRANSFER SERVICE.

3.6. Customer undertakes and accepts that all passengers’ information mentioned in Article 2.1 is correct and complete. The vehicle will be provided in accordance with number of passenger(s) and luggage(s). If Customer exceeds the capacity of the vehicle, Third Party has the right not to fulfill transport service and carry passenger(s). Besides, Dama HK Limited has the right not to refund the payment to Customer.

3.7. The booking will be actualized the moment after Customer receives an approval email to his email address specified during the booking process. In case the booking is not actualized, Customer shall contact with Dama HK Limited and report the problem instantly.

3.8. The transfer service may delay up to 15(fifteen) minutes from Pickup time due to traffic, roadwork and any other unexpected situations. In case of more than 15(fifteen) minutes delay, Customer has the right to cancel the transfer service. Dama HK Limited will refund the payment. In terms of delays between 15(fifteen) and 30(thirty) minutes from PickUp time, Dama HK Limited will refund the half amount of the total payment. If Third Party delays more than 30(thirty) minutes, the transfer service will take place in any case and the full amount of the payment will be refunded. In case Customer cancels the transfer service due to more than 30(thirty) minutes delay, Dama HK Limited will pay 1.5 times of the total payment amount in regards to relief Customer’s suffering grievances.

3.9. Dama HK Limited does not accept any responsibility for;

3.9.1. Additional payment requested by Third Parties. Dama HK Limited only accepts payments stated in Article 2 of the Agreement. Hence, Dama HK Limited strictly recommends you to give information when an additional payment is requested. If Third Party asks for an additional payment, Customer shall prove it. In case of proof of the additional payment, this additional payment will be refunded in the same way.

3.9.1. Sale a product/service by Third Parties. Customer is only and solely responsible from entering into the dialogue with Third Party and purchasing a product/service.

3.10. Customer departs from the airport 1(one) hour after landing time of the flight. Customer shall inform Dama HK Limited through Call Center Service if he/she cannot depart within 1(hour). Third Party will wait for another 15(fifteen) minutes free of charge. If Customer delays more than 1(one) hour and 15(fifteen) minutes, he/she shall pay an additional half of total payment amount as a charge. Dama HK Limited reserves the right to cancel the transfer service and not to refund the payment in case of more than 2(hours) delays.

3.11. Customer shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party’s vehicles and property resulting from use of the Services under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”). In the event that a Third Party reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Dama HK Limited, Dama HK Limited reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party using Customer payment method designated. Such amounts will be transferred by Dama HK Limited to the applicable Third Party and are non-refundable.

4. PERSONAL DATA PROTECTION

4.1. All personal data contained in the Agreement shall be processed in accordance with regulations on the protection of individuals with regard to the processing of personal data by the Hong Kong Sar institutions and bodies and on the free movement of such data.

4.2. sThe Customer may, on written request, gain access to his personal data and correct any information that is inaccurate or incomplete.

4.3. Dama HK Limited shall only process, use or disclose Customer Personal Data:

a strictly for the purposes of [fulfilling its obligations and providing the services required] under this Agreement;

b with the Customer’s prior written consent; or

c when required by law or an order of court, but shall notify the Customer as soon as practicable before complying with such law or order of court at its own costs.

4.4 Dama HK Limited shall protect Customer Personal Data in Dama HK Limited’s control or possession by making reasonable security arrangements (including, where appropriate, physical, administrative, procedural and information & communications technology measures) to prevent:

a unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal or destruction of Customer Personal Data, or other similar risks; and

b the loss of any storage medium or device on which personal data is stored.

5. FORCE MAJEURE

Dama HK Limited accepts no liability and will not pay any compensation where the performance of its obligations or Third Parties obligation is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, fire, storm, earthquake, tsunami, flood, hurricane or other act of God, explosion, casualty, strike, unavoidable accident, riot, insurrection, civil disturbance, act of public enemy, act of terrorism, embargo, war, inability to obtain labour, materials or supplies, economic downturn, social or political factors, any outbreak of disease, epidemics, quarantine restrictions, public health restrictions, any governmental regulation, disruption to local, national or international transport services, restriction or prohibition or any other similar cause accidents suffered by Third Parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.

6. LANGUAGES

6.1. Our Call Center Service help desk and e-mail assistance in English, Turkish, French, Russian and Arabic is available at all times. Besides, Dama HK Limited will try to help Customer in order to assist and solve the problem in his/her native language.

6.1. In case of any dispute arisen from the Agreement, English version of the Agreement shall be prevailed.

7. GOVERNING LAW AND JURISDICTION

7.1. Except as otherwise provided, the Agreement shall be governed by laws of Hong Kong Sar. The Agreement concluded between Dama HK Limited and Customer shall be governed in accordance with Hong Kong Sar legislation.

7.2. Settlement of any disputes that may arise between Dama HK Limited and Customer will be subject to DIFC and, if required, Hong Kong Sar jurisdiction.

7.3. The invalidity or unenforceability of any provisions of the Agreement shall not affect the validity or enforceability of any other provision of the Agreement, which shall remain in full force and effect.